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Operations Officer

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Operations Officer

Job Description

About PCI India

PCI India, a registered Indian society, has been working in India for the past 25 years. We drive interventions to transform the lives of communities at scale by solving complex development problems. In the past year, PCI India reached more than 1.5 crore, i.e. 15 million people in1649 Blocks of 163 Districts in 14 States.

Our Vision and Mission

Vision – A happy, healthy, safe and a sustainable world for all.

Mission – Rooted in community realities, we co create and scale sustainable solutions to complex development problems.

Our Values

  • Excellence – Quality in everything no matter how small, is paramount.
  • Respect – There is inherent value in all people for who they are and what they contribute.
  • Collaboration – Only through collaboration we can address complex development problems.
  • Boldness – Boldness requires disruptive thinking backed up by courage and conviction.
  • Creativity – Creativity ensures dynamic responsiveness, relevance and impact.
  • Integrity – Integrity is non-negotiable in both personal and professional domains.

PCI is an Equal Opportunity Employer

PCI is committed to providing equal opportunity to all working for it and in creating an inclusive work environment. We respect the diversity of our people and follow a fair, non-discriminatory approach in terms of gender, age, nationality race, caste, religion, community, marital status, physical challenge, and sexual orientation.

We promote diversity in the workplace and ensure a culture of zero tolerance to any form of discrimination, abuse or harassment whether sexual, physical or psychological.

PCI provides equal opportunity in recruitment, appraisals, promotion and career progression. Our people policies are fair, objective and non-discriminatory and everyone is expected to adhere to them.

About the Position

  • Job Title: Operations Officer
  • Number of positions: 01
  • Location: Patna
  • Salary Range: Competitive salary commensurate with experience
  • Contract Duration: 31st March 2027
  • Reporting to: Manager Procurement- Delhi
  • Qualification required: Graduation or Post Graduation in Administration, Operations, Logistics and Supply chain management or post graduate diploma in management.
  • Experience required: 5-7years of relevant experience in handling procurement, logistic and administratio Experience with reputed national/ international organization in social development will be preferred.
  • Skill and Competencies:
  • Excellent functional engagement and relationship building skills
  • Excellent interpersonal and negotiation skills with demonstrable ability to influence.
  • Exceptional communication skills and abilities, self-confidence, energy, and a strong spirit of teamwork.
  • Ability to plan and organize a substantial workload that includes complex diverse tasks and responsibilities.
  • Sets and maintains high standards of performance for self and effectively encourages other staff to do so
  • Fluency in verbal and written English and Hindi
  • Willingness to travel to the field and support

How to apply: Interested candidates can apply for the Position by using the link: https://www.pciglobal.in/?post_type=jobs&p=18601&preview=true

Application closure date: 12th Dec 2025

About the Role

Key Responsibilities:

  1. Procurement
  • Monitor progress of contracts implementation to ensure that it abides by the stipulated standards, procedures and operational modalities.
  • Responsible for the preparation of Bid evaluation, WO/PO and draft contracts/agreements related to procurement.
  • Responsible for processing the invoices for Vendor payments and regular coordination with Finance Department for timely payments.
  • Managing a good relationship with all verticals and providing them procurement related guidance and support.
  • Issuing GRN (wherever applicable) for the goods received.
  1. Administration
  • Reports and follows up on office maintenance issues (electrical, plumbing, repairs) by coordinating with relevant vendors or facility teams.
    Maintains stock levels for stationery, housekeeping supplies, and pantry items. Ensures availability, tracks consumption, and raises purchase requests when needed.
  • Maintains accurate records of office and project-related assets, including tracking, issuance, updating inventories, and ensuring proper handling of PCI-related materials.

Oversees and guides support staff Rajesh & Dinesh, delegating tasks and ensuring smooth daily operations.

Coordinates with supply vendors (Housekeeping/Pantry/Stationery) for timely delivery, order confirmations, and resolution if any
Communicates with vendors, finalizes service requirements, maintains performance checks, and ensures timely delivery of goods & services related to the administration.
Collaborates with external service providers such as housekeeping agencies, manpower agencies to ensure smooth operations.
Manages AMCs for office equipment and facilities — tracking renewals, service schedules, vendor performance, and contract compliance.

  1. Management of Program Logistics
  • Ensure that all the logistic arrangements are related to Trainings / Workshops / Conference /Meetings within office or outside to be smoothly executed.
  • Manage logistics arrangements related to program supplies in controlled coordination with program team.
  • Management of empaneled Cab vendors to ensure efficiency in local and Outstation travel.
  • Maintain strong professional relationships to secure the best pricing and services with vendors.
  • Ensure travel/Event bookings comply with company policies and budgets.
  • Maintain a liaison with hotels, transport operators, and third-party agencies
  1. Compliance, legal & Audit
  • Facilitated audits and physical verification
  • Facilitate review of vehicle management
  • Ensure compliance to organizational and donor requirements on procurement
  1. Invoice & Database Management
  • Maintain accurate records of all invoices, payments, and transactions in the Share-point system.
  • Verify and resolve any billing discrepancies or disputes with clients or internal departments.
  • Payment Reconciliation with vendors.
  • Identify opportunities to streamline the invoicing process and improve efficiency.
  • Conduct data analysis to identify patterns, correlations, and opportunities for process improvement.
  1. IT Support
  • Provide instructions to the IT Consultant to maintain IT assets and perform troubleshooting.
  • Assist the IT team with vendor coordination activities.
  • Support the IT Team in Asset Management and complete other tasks as assigned

As job descriptions cannot be exhaustive, the incumbent may be required to undertake other duties as determined by the Supervisor that are broadly in line with the above key responsibilities.

Skills and Competencies:

  • Experience working with the Government or providing technical assistance to the
  • Possess leadership skills and is decisive, action-oriented, and
  • Strong networking and relationship-building skills
  • Ability to work against tight
  • Excellent knowledge of MS Office
  • Fluency in verbal and written English and Hindi
  • Willingness to travel to the field and support

What can you expect in PCI

  • A warm, inclusive and happy work environment.
  • Performance driven reward mechanism.
  • Best of class benefits with competitive remunerations.
  • Health Insurance coverage for self, spouse & Children.
  • Group Terms Life Insurance and Group Accident Insurance for Self.
  • All other statutory benefits.
  • Regular Recognition of performance and PCI Value display in work
  • An empowering organisation structure which values individual’s skills, competencies and potential.
  • Opportunities to operate in cross functional role.
  • Higher responsibilities and larger roles are merit based.
  • Young Talent Programs for developing future leaders.
  • Leadership roles for women is encouraged and given preference in selection and training.

Recruitment Process

  1. Applications will be shortlisted based on the specified criteria mentioned in the Job Description.
  2. Shortlisted candidates will appear for a written assignment (if required).
  3. Group Discussions may be part of the interview process for certain positions.
  4. The process could also include presentation of the assignment.
  5. Shortlisted candidates will be invited to attend one or more rounds of panel interview/s.

The complete process usually takes 2 to 3 weeks. If your application is not shortlisted, you will receive a mail from the People & Culture team. Those moving to the final round of interviews will be hearing from the People & Culture team. We prefer in person meetings but in case of location distances, we are happy to meet you virtually.

After the final round, if you are not selected for the position advertised, we will inform you over a mail. However, we invite you to apply to other open positions. We always look forward to engaging with talent that add value to our endeavours in various capacities.

PCI is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct

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